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ConECT

the challenges

Customer tracking

  • Gathering customer information such as phone number and email
  • Track products that customers are interested inSub-par consumer experience due to uninformed sales agents
  • Follow up with customers to generate leads and sales

Managing promotions

  • Centrally managing promotions and offers for multiple stores
  • Enabling stores to accurately communicate offers for products which are in inventory

Consistent experience

  • Provide accurate and rich product information across multiple stores
  • Enable consumers to find exactly what they are looking for with the same questions, queries and expectations everywhere

Sales force attrition

  • Recurring training costs
  • Compromised quality
  • Sub-par consumer experience due to uninformed sales agents
  • Biased information due to agents’ preferences

Too many products

  • Retailers today deal in thousands of products
  • Sales personnel cannot handle this information accurately
  • Customers demand precise information of features and offers

Window shoppers

  • Track interests of window shoppers
  • Generate call for action for sales force to follow up with window shoppers
  • Offer effective incentives, coupons etc. to window shoppers